Turn your rating into your best salesperson

By building the request into the moment the customer is most satisfied — the end of a job, the follow-up call, the paid invoice — and making it one tap. We set up the automation, write the messages, pick the timing per customer type, and route people to the platform that matters most for your category. No incentives, no gating: just asking every customer, consistently, at the right time.

Monitor every platform daily, alert you the moment one lands, and draft a calm, specific, public response within a day — acknowledging the issue, avoiding defensiveness, and moving the detail offline. We cannot remove a genuine review, but a good response is read by every future prospect and often does more for conversion than the rating itself. Where a review clearly violates platform policy, we prepare and file the removal request.

Google Business Profile first, almost always — it feeds the map pack and it is what most people check. After that it depends on your industry: Healthgrades and Zocdoc for medical, Avvo for legal, industry directories for trades, Facebook for some local services. We audit where your prospects actually look and where your competitors are winning, then concentrate the effort rather than spreading it thin.

If you are doing real volume and the work is good, the average rating starts climbing within a couple of months as recent, positive reviews outweigh older ones. A profile with very few reviews moves faster in either direction. The compounding benefit — better map-pack position, higher click-through, more conversion — builds over quarters, not weeks.